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Agree or disagree;

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  5. Disagree with the following statements and correct them.
  6. I. Agree or disagree with the statements, explain your point of view.
  7. Notional agreement

 

1. Nobody at the Front office deals with guests’ complaints. 2. To keep a memorandum or logbook is not important. 3. The receptionist can change an impersonal building into a friendly place. 4. Usually the desk clerk cooperates with the housekeeper. 5. The room clerk should be courteous and with a cordial smile. 6. The room clerk has many duties.

 

5. Make up sentences with the words:

 

1.check 2. sell services 3. report to management, 4. handle check-outs,6. record promises

 

6. Translate into Russian:

1. The receptionist is in charge of the check-ins.2. The room clerk ensures that the check-in procedure is brief and convenient. 3.The receptionist asks the guests to fill in the registration card. 4. The room clerk going off duty goes over a logbook with a clerk coming on duty. 5. The duty of the desk clerk is to report to the management about VIP guests.


The types of rooms in the hotels depend on the type of the hotel. Inexpensive hotels are modestly furnished, bath and lavatory arrangements are offered, but they are not provided in every bedroom. There are no phones in bedrooms, but the use of telephone is possible. That’s why the rooms are not expensive and the variety is not big.

According to the standards in three star hotels two thirds of bedrooms contain a private bath or shower with lavatory. All rooms are fitted with a telephone, probably, a radio or TV. In hot countries bedrooms are equipped with air-conditioning. The number of rooms and variety is larger.

Sometimes the four star hotels are called the deluxe hotels. These are well-appointed hotels. A private bathroom or a shower with lavatory are provided in all bedrooms and they are equipped with telephone, a colour TV, a radio. The room prices are rather high.

In five star or superdeluxe hotels extremely comfortable and luxurious guestrooms are offered to the guests. All rooms are fitted with up-to-date equipment and amenities: room telephones, colour TV, videos, mini bars, excellent furniture. There can be penthouses on the top floors.

 

Exercises.

1. Give the definitions to the following room types;

 

1. suite 2. double room 3. twin room. 4. penthouse 5. banquet room 6. reception room 7. family room.8. single room 9. adjoining rooms 10 junior suite

 




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