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LLC “Happy Farmer”

Vozrozhdeniya proezd 131, Uspeshnoye village, Moscow region, Russia, 127550

Sales Manager April 8, 2013

Farm Machinery for You Ltd.

8879 Kirksville Ct.

New London, CT 06320

Dear Sales Manager,

Subject: Replacement of the (неисправный) tractor

This is to (поставить в известность) you of our (жалоба) for malfunctioning John Deere tractor 7730 series, 190 horse power, we (приобрели) from your company two weeks ago. I regret to inform you that while operating it produces dull, heavy metallic knocks audible in the lower part of the (блок-картера), which vary in frequency as the (частота оборотов двигателя) is sharply changed, especially under load.

We have examined the tractor and found out that the problem results from faulty (шатуны) and main bearings. We are inclined to believe they were mistakenly (установлены) on the tractor instead of new ones while (сборка).

We are, therefore, returning the above mentioned tractor to you and (просим) to (заменить) it for a new model in order to settle the matter. We still want to emphasize it that we consider your (сельскохозяйственная техника) to be of a very high quality and efficiency. We (с нетерпением ждем) to seeing your new line of chisel plows and disc harrows as soon as they are (в наличии). Your (скорое рассмотрение) to the matter at hand is highly appreciated.

Yours faithfully,

Signature

Vasily Kozlov

Machinery Operation Manager

PART 2

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JJT: Heavy Equipment

1288 E. U.S. 63 • Sioux City, IA 50585

April 25, 2013

Ivan Smirnov

Maintenance Manager

LLC ‘Efficient Farming’

Svetlopolyansk

Tula region, Russia, 132876

Dear Mr. Smirnov,

I appreciate you bringing to my (1) the problem with your automobile (2) system. I understand your confusion perfectly. As far as I’m concerned, the causes of (3) may be the following: lack of (4) in the cooling system, (5) radiator shutter or blind, scale and (6) accumulations in the cooling (7), too loose or soiled fan (8), engine (9), (10) thermostat, and in some engines, (11) lock pin of the water (12) impeller.

To sum up, I highly recommend you to apply to our local dealership (13) with your (14) as your automobile cooling system definitely needs thorough after-sale (15) and service in order to (16) the above-mentioned (17).

We hope this will be a (18) for you and wish you a (19) problem fixing. Thank you once again for your (20).

Sincerely,

Signature

Lannie Miller

Warranty Manager

Attention, belt, broken, closed, coolant, cooling, eliminate, faulty, inspection, overheating, overload, pump, letter, satisfactory solution, sludge, speedy, system, troubles, warranty package, workshop

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