Look at the different functions in the lefthand column and match the underlined words with the definitions in the right-hand column.
Decide which function is performed by a travel agent and which is performed by a tour operator.
| Functions | Definitions |
| a) sell air tickets and other transport tickets | 1) hirefor a special purpose |
| b) design a brochure | 2) agreement to pay money as compensation for loss or accident |
| c) give advice on resorts, carriers, and travel facilities | 3) person or company, such as a hotel or an airline, which is represented by an agent |
| order stocks of brochure for rack display | 4) take someone on as an employee |
| e) negotiate with principals for bulk purchase on airline seats, hotel rooms, etc. | 5) equipment (in a shop) to hold things such as brochures |
| f) record and confirm reservations, send invoices to customers | 6) legal agreements between two companies |
| g) issue tickets and vouchers | 7) paper or ticket which is given instead of money |
| h) charter aircraft i) send flight manifest to airline j) provide rooming list to hotels k) provide travel insurance | 8) buying large amounts of goods or services in order to get a lower price |
| l) sign contracts with hotels, airlines, etc. | 9) lour including travel, accommodation and meals (like a package) |
| m) plan itineraries for customers | 10) relating to a business or company |
| n) arrange corporate travel | 11) planned method of work |
| o) investigate and research new markets | 12) company which transports passengers (such as an airline) |
| p) plan advertising and promotion strategy | 13) list of passengers on a ship or plane |
| q) recruit and train, e.g. resort representatives and guides | 14) list of guests in a hotel, with their room number |
| r) arrange car hire | 15) lists of places to be visited on a journey |
| s) organise inclusive tours | 16) publicity booklet giving details of holidays, etc |
| t) sell inclusive tours |
Task 3. Preliminary negotiations.
Read the following situations.
Using your own ideas, write down what you might say.
1) You are on the phone with a client whose hotels you use for your tours. He has just suggested meeting next Wednesday, but you would prefer to meet on Friday at 11.00.
Client: What about meeting next week — say Wednesday at 2.30?
You: _______________________
Your client asks if there is anything in particular you want to talk about. You want to discuss how many rooms you will need for next season. You also want a price reduction, but don't want to go into details now.
Client: Is there anything in particular that you'd like to bring up?
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