Читайте также:
|
Do you enjoy your work?
Interviewer: What do you do?
Peter: I’m described as an area sales manager. Um... that would normally imply that one has somebody to manage. In my case, it’s just a glorified sales rep. I go round visiting shops, maybe five or six per day when I’m travelling. The rest of the time I spend in the office, answering queries from customers about sales and planning the next trip. My trips usually last about two or three weeks and I go mostly to Germany, Austria and Switzerland.
Interviewer: What do you find rewarding about the work?
Peter: Well, the travel as much as anything else. Um... the job is fairly badly paid, but the fact that I get free trips to the foreign countries more or less of my choice for most of the year does in some measure recompense for that.
Interviewer: What do you find frustrating or annoying about it?
Peter: Well, I’ve already mentioned the pay. Um... obviously frustrating is also customers that leave one waiting... um.... I have been known to get my own back on customers who leave me waiting for half an hour or so simply by selling them twice as much as I know they need. Um... it’s not a trick that I would recommend using all that often... um... but on the whole the frustrations of the job are minimal.
Sharon: I’m the manager of the department called the Banking and Portfolio Department for a large multi-national corporation. The responsibility of that department is to handle all the banking matters... er... relationship, credit issues, opening and closing accounts. We also manage the...er... investment of the company’s excess funds. The best thing about working in the department th..., that we have is that you get to take decisions at a relatively low management level in the company - you get to watch the decisions come, follow through and you get to see the effect on the bottom-line profit of the company. We are one of the few areas within a world... er... within a headquarters-type atmosphere where there is a profit centre, bottom line. One of the things I find the most frustrating is that... er... the company is still very bureaucratic. We tend to produce a lot of paperwork and reports that don’t seem to have any fit with... today’s company business. And they’ve been generated for years and we continue to generate them... er... because management has asked for them. We are attempting to change that but it continues to be a source of frustration for myself and my staff.
Banker: I’m a commercial lender at the First National Bank of Lake Forest, which is a commercial bank in a suburb of Chicago with assets of about $400 million. It has recently been purchased by the... er... er... Northern Trust Bank in the city of Chicago, which has assets of about $7.7 billion.We are very much a community-oriented bank and my lending will be diverse... er... working with individuals, making mortgages and home construction loans as well as making personal loans and business and industrial loans. So very much of a general-purpose broad area of... er... lending. What is enjoyable about what I do is the opportunity to work with the owners of companies in the area and with professional people that reside in the community. Er... I’m working with owners of steel companies, with popcorn producers, with individuals that make washers for many purposes. And it allows me the variety of work that working at a large multi-billion bank does not have to offer as you’ll be working in narrow job description handling one type of lending. Some of the frustrations with the job are restrictions as to what you can do or not to do for a customer, as many of the requests that we receive are either too small or too large for us to handle and at that point we don’t really have the product to sell them, we have to defer them to our competition.
Receptionist: I’m Receptionist and I deal with incoming mail and people, which are the most important part of my job, dealing with people and I think possibly the most enjoyable part of it. I also send telexes and faxes.
Interviewer: And what is the most enjoyable part about your job?
Receptionist: I think meeting people... um... there are people from all over the country, all over the world, all walks of life, which is the most interesting part of my job. OK, people can be very irritating but they can be very nice as well, and I think the... the nice ones outnumber the irritating ones really. It’s a very people-orientated job, it’s... it’s communication, whether it be with telex or fax and that can all be fun as well if you’re having problems getting through and finding out why... er... the same way that sometimes you’re trying to send a fax to someone and you get some poor soul in the Middle East speaking Arabic or something that... um... you unfortunately have got a wrong number but it’s all part of the job and it... it’s fun. You don’t very often get annoying people face to face. You get more annoying people over the telephone, because people feel that they can say things to you over the phone that they perhaps wouldn’t say to you to your face. The same way that we perhaps say things to people over the phone that we wouldn’t say to their face. So, no, I don’t find people too frustrating face to face... er... because I think you can communicate far easier than over the phone.
(from International Business English by L.Jones, R.Alexandre R. Unit 1.3)
UNIT 4
Дата добавления: 2015-09-11; просмотров: 62 | Поможем написать вашу работу | Нарушение авторских прав |