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1 A: Excuse me.
B: Yes.
A: I'm afraid this T-shirt is the wrong size.
B: Oh I'm sorry. I'll get you another one right away.
2 A: I would like to return this radio.
B: I'm sorry, but we don't give refunds.
A: Well, then I want to speak to the manager. It doesn't work and I want my money back.
| Useful language for Complaints | |
| Mild I may be mistaken but... I think there may be a problem with... There seems to be something wrong with … | Strong This just won't do... I demand a refund... This is just unacceptable. |
11. Give the expressive reading of the dialogue and make up a similar one? Using a model
AT THE DEPARTMENT STORE
Shopwalker: What can we show you today, madam?
Ally: Millinery, please.
Shopwalker: Certainly, madam. This way. First floor. Please take the lift.
Shop assistant: Can I help you, madam?
Ally: Please show me a really smart hat to go with this coat and skirt.
Shop assistant: Certainly, madam. Now here is a really chic little hat. Personally, I should call it exquisite. Will you try it on, madam? A little small in the head? We can alter it for you. Madam looks three years younger.
Ally: No, I don't like it very much. Haven't you something a little quieter - not so striking. There were some very pretty hats in the window.
Shop assistant: Now here is a lovely little hat, very quiet. Isn't that becoming?
Ally: I like it awfully. How much is it?
Shop assistant: Twenty-nine pounds, madam. A bargain.
Ally: All right, I'll buy it.
12.. “All things for all people, everywhere” Listen and underline the correct item in bold
1 Harrods is a shop in Kensington/Knightsbridge.
2 The Chairman of Harrods is Charles Henry Harrod/ Mohamed Al Fayed.
3 Harrods has survived 3 wars/ a fire and two bombings.
4 Harrods employs over 4,000/ 6,000 staff.
5 The Toy Departments/the Food Halls are the heart and soul of Harrods.
6 The sales are in March and July/January and July.
13. Read the article and fill in the headings.
· History of the Store
· The Sales
· Location & Management
· Recommendation
· Departments & Services
a)……………………………………………………..
"Enter a Different World", it says on the doormat, and this is what you do when you visit Harrods in Knightsbridge, London Harrods is "the world's most celebrated store", says Chairman Mr. Mohamed Al Fayed.
b)………………………………………………….
In the beginning, though, Harrods was just a small grocer’s shop. It was opened in 1849 and run by Charles Henry Harrod. His son took over and added medicines and perfumes, as well as fruit, flowers, sweets and a van delivery service.
Over the years, Harrods has survived a fire, two World Wars and even two bombings. In 1983, Harrods moved abroad and opened a branch in Japan and others in Hong Kong, Singapore and Taiwan, as well as airport shops in most major European cities.
c)…………………………………………………..
Today, around 35,000 people visit Harrods every day. It has got 300 departments spread over seven floors and employs over 4,000 staff. It also has eight doormen, known as “Green Men”, as well as its own fire brigade, security personnel, doctors and nurses.
Harrods is the official supplier of certain goods to the Royal Family, and sells everything from clothes to caviar. The Food Halls are still the heart and soul of Harrods. In addition to the nineteen bars and restaurants in the store, there is a bank, a travel agent’s, a dry cleaner’s and the biggest hair and beauty salon in Europe.
d)……………………………………………………
January and July are very busy months for Harrods because they are sale times. Over 300,000 customer s visit the store on the first day alone. Many people sleep outside the store all the night to be the first in when the doors open on the first day.
e)…………………………………………………….
“All things for all people, everywhere” is the store’s motto. The Harrods name means the best of British quality, service and style. All in all, Harrods is a fascinating place to visit.
a) Pay attention to the underlined words; try to explain their meaning in English. Use English-English dictionary, if necessary
b) Fill in the words from the list, then make sentences using the completed phrases.
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