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Keep calm and advise all others to keep calm.
Do not try to resist armed terrorists unless as a last resort in a clear life threatening situation.
Ensure the safety of the ship in accordance with maritime practice.
Broadcast a distress message if possible.
Offer reasonable co-operation.
Abuse or aggression should not be returned.
Be aware that hijackers are unlikely to understand fully how a particular ship works, its capabilities and limitations and may be suspicious about routine operations. They are also unlikely to be familiar in detail with the safety requirements associated with the cargo.
Try to establish what group of terrorists is involved.
Try, without risk, to increase the number of access points to the vessel.
Without suggesting what they may be, seek to establish the hijackers’ demands and what deadlines have been set for meeting them.
Assume that the incident will be prolonged. The longer incidents drag on, the more likely they are to end without injury to the hostages.
Recognise that hostages will feel isolated during the incident, as they will be unaware of steps being taken by the company and/or government authorities on their behalf. This can lead to antagonism against the authorities and sympathy for the terrorists. Every effort will be being made to end the incident with the utmost emphasis on the preservation of life and personal safety of all innocent parties involved.
Understand that establishment of a reasonable rapport between hostages and captors is likely to reduce the chances of the terrorists acting violently against their hostages.
Be aware that at some stage in the incident a confrontation between the terrorists and outside authorities may occur. Before this confrontation, an opportunity may arise or may be created to pass information about the hijackers, such as their number, descriptions, sex, how they are armed, how they deploy themselves, how they communicate with each other, their cause, nationality, language(s) spoken and understood, their standard of competence and their level of vigilance, and whether any of the hostages have been separately identified as to nationality, religion or occupation (e.g. forces personnel).
Encourage the establishment of a secure, direct negotiation channel with the authorities.
Avoid crew members becoming directly involved in the negotiations. If crew members are forced to take part they should simply relate the dialogue back and forth.
Wherever and whenever possible, the hijackers should be encouraged to surrender peacefully and should be discouraged from mistreating either passengers or crew.
Military action may, in the last resort, be taken in order to save life and recapture the vessel.
In the event or in anticipation of military action:
Do not react to strangely dressed newcomers.
Do not attract attention to any unusual activity.
If shooting, or the loud command " GET DOWN ", is heard immediately lie face down, cover ears, close eyes and slightly open mouth. Do not move until an "all clear" is given.
If the loud command " STAND STILL " is heard then freeze immediately.
If the location of terrorist bombs or weapons is known, inform a member of the military assault force as soon as possible.
Do not shelter or hide terrorists.
Do not take photographs of the military assault force.
Following the incident, the master and his crew should avoid talking to the press and other media persons about the methods used to resolve the incidents.
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