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| 1. assertive | behaving in a confident way, so that people notice you | самоуверенный |
| 2. to feel guilty | feeling very ashamed and sad because you know that you have done something wrong | чувствовать себя виноватым |
| 3. selfish | caring only about yourself and not about other people - used to show disapproval | эгоистичный, самолюбивый |
| 4. to contravene rights | to do something that is not allowed according to a law or rule | противоречить правам |
| 5. to tolerate mistakes | to allow people to do something wrong without criticizing or punishing them | терпеть чьи-то ошибки |
| 6. opinionated | expressing very strong opinions about things | категоричный |
| 7. outcome | the final result of a meeting, discussion, war etc - used especially when no one knows what it will be until it actually happens | результат, исход |
| 8. to acknowledge | to admit or accept that something is true or that a situation exists | признавать, допускать |
| 9. to justify | to give an acceptable explanation for something that other people think is unreasonable | оправдывать, подтверждать |
| 10. to have a bone to pick with smb | used to tell someone that you are annoyed with them and want to talk about it | иметь предмет разногласий |
4.5 Writing – Giving bad news
| 1. succinct / succinctly | clearly expressed in a few words - use this to show approval | сжатый, краткий |
| 2. to convey bad news | to communicate or deliver unpleasant information about something that has happened recently | передавать плохие новости |
| 3. a lucrative tender | price you would charge for doing a job or providing goods or services which could let you earn a lot of money | прибыльный тендер |
| 4. might conceivably help | believed or imagined to be able to help | предположительно могло бы помочь |
| 5. to be in a sticky situation | to be in a difficult or dangerous situation | быть в сложной или опасной ситуации |
| 6. It falls to me to inform you | it is my duty to communicate some information to you | мне досталось информировать вас… |
| 7. To put other work on the back burner | to delay doing something, because it does not need your attention immediately or because it is not as important as other things that you need to do immediately | отложить другие дела на задний план |
| 8. regrettably | unfortunately (used to talk about a situation that you wish was different or that you are sorry about) | к сожалению |
| 9. knock-on effect | to start a process in which everything that happens causes something else to happen | цепная реакция |
| 10. please rest assured | used to tell someone not to worry, because what you say about a situation is true | смею вас заверить |
4.6 Case Study – OlveaBrasil
| 1. to take precedence | to come first and be dealt with first due to the fact that is it considered to be more important than someone or something else | предшествовать, иметь преимущество |
| 2. to consistently disregard | to ignore something or treat it as unimportant all the time | стабильно не принимать во внимание |
| 3. insolent | rude and not showing any respect | высокомерный |
| 4. arrogant | behaving in an unpleasant or rude way because you think you are more important than other people | высокомерный |
| 5. miserable | extremely unhappy, for example because you feel lonely, cold, or badly treated | несчастный, убогий |
| 6. friendly self | a person behaving towards someone in a way that shows you like them and are ready to talk to them or help them | дружелюбный человек |
| 7. compliant | made or done according to particular rules or standards | соответствующий чему-либо, согласный |
| 8. to be God’s gift to smth | to believe that you are better than anyone else | быть самоуверненным |
| 9. a total control freak | a person who has an obsessive need to control other people or situations | любитель командовать |
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