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1. Read the dialogue and act out similar dialogues, describing the Assistant Manager’s, The Head Chef’s and the Head Receptionist’s duties.
| STUDENT: So you are the person who's in overall charge of the hotel? |
| MANAGER: That's right. But in fact the Assistant Manager is responsible for the day-today running of the hotel. You see, most of my time is taken up with negotiation with travel agencies, planning, meetings, that kind of thing. |
| STUDENT: I see. And then, under the Assistant Manager there are all the departments of the hotel... |
| MANAGER: Yes. You'll find much the same departments in every hotel, but the actual details of organization always differ somewhat. In our case we have three main divisions - the restaurant staff, the housekeeping staff, and the reception staff. Reception is what the public see. And in our case we have three receptionists who work under the Head Receptionist. |
| STUDENT: And do the porters come under reception too? |
| MANAGER: In this hotel, yes. Here, the Head Porter reports to the Head Receptionist. And the Head Porter in turn has two porters under him. |
| STUDENT: And housekeeping is a separate department? |
| MANAGER: That's right. The Head Housekeeper is in charge of the chambermaids and the cleaners. |
| STUDENT: What about the bars? Where do they fit in? |
| MANAGER: Well, we have four bar operatives looking after the bars in the hotel. But the bars and the restaurants all come under the responsibility of the Restaurant Manager. The restaurant section includes both restaurant and bar service. |
| STUDENT: I see. And under the Restaurant Manager you also have the waiters and the kitchen staff? |
| MANAGER: Yes. As regards the waiters, the Head Waiter supervises three Station Waiters and a part-time waiter. And then there are the chefs. Under the Head Chef we have the Second Chef and two trainee chefs. And there are several part-time kitchen assistants - the numbers vary. |
2. Read the conversation between hotel guests and the receptionist on duty. They are talking about various needs they have. Which member of the hotel staff could help them?
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