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Writing task 1 – process diagrams – an introduction
The process diagram is in many ways the odd one out in academic task 1 and it requires some different language from the other task types. This lesson shows you some of the skills you need to tackle a process diagram. In it, I talk you through some of the difficulties in describing a process and suggest some basic techniques to help you understand the diagram and write the description. You will also find a sample task and description.
Reading a process diagram – find the beginnings and ends
The first step in learning to write about a process diagram is to see where the process starts and ends. Sometimes it is evident, frequently it is less so. This is important information as it will help structure your writing. The obvious thing to do is to start at the beginning and carry on until you get to the end.
An example
Where is the beginning here? The customer pays by credit card (item 1). Where is the end? The merchant receives his money (item 7). We now know part of the structure of our report.
Understand the different stages of the process
The next point is to try and understand how the process works. Typically, there will be some problem in understanding the diagram: it is not always the case that everything is in a natural order. The key is to stop and think and look. This is a visual task and you need to look at all the visual clues. What you are looking for are normally simple things. It is often a good idea to ask yourself the WH questions.
· In the diagram above, we see the following details:
· there are 5 parties involved (the pictures) (WHO)
· there are 7 stages in the process (the numbers) (HOW MANY)
· some of the arrows point in two different directions – this needs to be explained
· item 4 seems to be out of order as it is next to 1
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