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| A | Flyway Airlines. Good morning. |
| B | Hello. My name is Carlos Rodriguez. I didn't get my luggage when I arrived here …… |
| B | Yes, sir. I'll put you on to our Lost and …….. Just a second, please. |
| A | Lost and Found Office. Can I …….? |
| B | I certainly …….. I flew here from ……..yesterday, but when I arrived my luggage ………… |
| A | Oh, dear! Did you report it when you ……..? |
| B | Yes, I told them at …… but I didn't have time to ……..you, too. I had a business meeting to attend. It's a damned nuisance, and it isn't the first time ……… |
| A | Mr Rodriguez, I'll try to find out where your luggage is, but I do need some information from you. What flight was it and what time did you …… at the airport? |
| B | It was flight FL 879, and I had a two-hour stopover in New York. The plane was almost an hour late, so we landed at about nine o'clock yesterday morning. |
| A | Fine, I also need to know the number …………, Mr Rodriguez. You'll find it ………… of your ticket. |
| B | Why can't you do anything without masses of numbers and things? I suppose there'll be ………... |
| A | No, that won't be necessary. I'm sorry, I realize it must be annoying, but you see there are hundreds of passengers …………………, so there has to be some system. |
| B | OK, OK. Here's the number of ………... It's FL 052273 and 052274. A small case and a large one. Both in ………. leather. |
| A | Thank you, Mr Rodriguez. Now I'll be able to ….. your missing luggage. If you give me your phone number, I'll ………….. |
| B | Right. It's 5691273 until four o'clock and after that you can reach me …………. The number's... |
| A | That's OK, Mr Rodriguez, we've got the number. I do hope we can ……………. this evening or tomorrow. If it's not today, I'll ……………. |
| B | Fine. Please do your best to ………….. It really is quite difficult for me ……………... |
| A | Of course we will. You can be sure of that, …………. Goodbye. |
| B | Goodbye. |
Situation 4. You want to book a train ticket. Read the sentences given below. What would you say in these situations?
You want a train ticket to …… (name the destination).
Say you want to travel this morning.
Book the midday train.
You want first class.
Ask about the facilities you can enjoy while travelling first class.
You want a single ticket.
Ask about the price for a single ticket.
Ask how you can pay for a ticket.
Give your credit card number.
Say goodbye.
Situation 5. a). Read the phrases you can use when hiring a car and translate then into Ukrainian. Use dictionary if necessary.
To pre-book a car
To pick a car up
To be an online booking
To book the four-door economy manual with air conditioning
To have a special offer
To upgrade to the compact four-door
To confirm some information
To book the collision damage waiver and the third-party liability
To take out any additional insurance cover (the windscreen cover)
To book some extras (the babysitter)
To add smth to the invoice.
To require smth
To pay the balance
To show the basics
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