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PART ONE
Questions 1—12
• You will hear three telephone conversations or messages.
• Write one or two words or a number in the numbered spaces on the notes or forms below.
• After you have listened once, replay each recording.
Conversation One
(Questions 1—4)
• Look at the form below.
• You will hear a woman telephoning about some problems with an order.
Stationery Supplies International
CUSTOMER SERVICES / ORDER AMENDMENT FORM
Customer: Fenmore Consultants / Jennifer Gardiner
Order No: (1)____________________________________
PROBLEMS
• paper: ordered A5 not A4
• envelopes: ordered (2)____________________________ not white
• ink cartridges: ordered 20 Trujet (3)_________________________________________
COMMENTS
Correct items to be sent out tonight by (4)__________________________________________
Conversation Two
(Questions 5—8)
• Look at the note below.
• You will hear a man leaving a message on an answering machine.
RT COMMUNICATIONS
Message received for: Joel Frisk, (5)_______________________ Department
From: John Castellani, Loboprint
He’s booked you in for four nights at the (6)_______________________ Hotel.
You’ll be met at the airport by the (7)_______________________
Presentation planned for Wednesday morning. Dinner in the evening.
Please confirm by midday Monday if additional (8)_______________________ at hotel required.
Conversation Three
(Questions 9—12)
• Look at the note below.
• You will hear a man enquiring about training courses.
Contact Training
Telephone Message
Dave Smith called from (9)_______________________ about training.
Can we provide a one-week course on (10)_______________________?
Would also like one-to-one courses in (11)_______________________
Recommended by someone from (12)_______________________
PART TWO
Questions 13—22
Section One
Questions (13—17)
• You will hear five short recordings.
• For each recording, decide what the speaker’s job is.
• Write one letter (A—H) next to the number of the recording.
• Do not use any letter more than once.
• After you have listened once, replay each recording.
| 13_______________________ 14_______________________ 15_______________________ 16_______________________ 17_______________________ | A Personnel Manager B Sales Manager C Legal Adviser D Financial Adviser E Conference Organiser F Research and Development Officer G Advertising Executive H Bank Manager |
Section Two
(Questions 18—22)
• You will hear another five recordings. Each speaker is leaving a message on an answering machine.
• For each recording, decide what the main reason is for the phone call.
• Write one letter (A—H) next to the number of the recording.
• Do not use any letter more than once.
• After you have listened once, replay each recording.
| 18_______________________ 19_______________________ 20_______________________ 21_______________________ 22_______________________ | A explaining a problem B asking for information C reminding someone about some work D explaining a procedure E paying a compliment F agreeing to a plan G making an apology H giving instructions |
PART THREE Questions 23—30
• You will hear an interview on local radio with Dr Tim Carter, the author of a book on how to give effective business presentations.
• For each question 23—30 mark one letter (A, B or C) for the correct answer.
• After you have listened once, replay the recording.
23 Dr Carter’s book, The Art of Giving Presentations,
A has come out recently.
B was published last year.
C will reach bookshops next year.
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