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Этические принципы

Буйленко В.Ф.

Этические принципы предписывают работнику сервисного предприятия освоить такие отношения с клиентами, которые облегчают процесс обслуживания, делают его приятным и эффективным для обеих сторон.

Какие этические принципы и нравственные категории следует признать ключевыми для сервисной деятельности? Перечислим важнейшие из них:

– честность и порядочность по отношению к окружающим;

– совестливость и открытость в отношениях с потребителями;

– уважение к их достоинству;

– осознание своего профессионального долга (обязанностей) во взаимодействии с ними (500 знаков).

(http://www.razlib.ru/nauchnaja_literatura_prochee/turizm_uchebnik/p4.php#metkadoc20. Режим доступа: 23.01.2015)

Make the annotation (70-100 words) of the following article in English

CONFERENCE FACILITIES

PART I

A convention is a meeting of members of a business or professional group, such as dentists, booksellers or language teachers. It is held to exchange information in the field and consider other business of the organisation. A typical convention lasts three or four days and includes business sessions, workshops and seminars, professional exhibits and special events. The facilities required for the convention are extensive. A large auditorium or hall is usually necessary for group meetings and events such as banquets. In addition, smaller rooms, probably of a variety of sizes, are required for workshops and seminars. An exhibit area, with adjacent loading and storage facilities, is almost always provided as well.

Attendance at conventions runs to a thousand or more people. In fact, a figure of three or four thousand is not unusual. In some cases, the attendance is even higher and the facilities of more than one hotel are required. Attendance figures normally include only the people who actually register for the convention and do not take into account wives or other relatives or friends who may accompany the group members.

Until recently, most conventions were held in one of a few large cities that were also transportation centres. In the United States, such cities as New York, Chicago and Washington D.C. were typical locations for conventions. Other popular cities for conference meeting are Paris, Tokyo, Moscow, Rome and some other European capitals. The growth of the airline industry has made the convention business a worldwide enterprise. Conventions are held every year in a greater variety of places than ever before. Many resort hotels nowadays have complete convention facilities, and most new city hotels have also been designed with the convention business in mind. Even some motels, as we have noted, have facilities for group meetings.

The convention business is very profitable for the hotel industry. A convention guarantees a good occupancy rate for the hotel over a period of at least several days. In addition, the special exhibit and meeting areas are rented by the sponsoring organization for a fee, and the people attending the convention also generate more business in the hotel's restaurants, bars and shops. In many cases, the business and professional people who are members of the sponsoring group are accompanied by their families, and this means still more business for the hotel. For most people, in fact, a convention is a combination of business and pleasure, a chance to get away from the usual daily routine. This is one of the major reasons behind the increasing shift of conventions to resort areas (2226 знаков).

(Королева Н.Е. Английский язык. Сервис и туризм. English For Tourism: Учебное пособие / Н.Е.Королева – Изд. 5-е – Ростов н/Д:Феникс, 2011. – 407с.)

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