Read the text and answer the following questions
Today there are a lot of traditional ways of recording reservations. Of course some hotels use computers nowadays, but one thing is the same for almost all hotels, and that is that when the guest makes a reservation, the details of the reservation are written down on a piece of paper - that's beforewe enter the information into any other record, and before we key it into a computer, or anything else. The reservation is noted down.
How do we do this? Well in most hotels, you would find a Standard Reservation Form or Card. As soon as a guest makes a reservation, we write the details on the Reservation Form. A Reservation Form is useful in several ways. First of all it acts as a check-list. It helps you to make sure that you get allthe necessary information from the person. Secondly, it standardizesthe information. It gives the information in the same place and the same order for every guest, and that means we can find the information very quickly when we want it. And thirdly, it reminds us to tell the guest certain things - things he should know, like the rate for the room.
So we've filled in the Reservation Form. Next, we can enter all the reservations into a Reservation Diaryunder the date when the guests are due to arriveunder the date of arrival. And once again, we have an example of a page from a Reservation Diary for you to look at. Of course this is a loose-leaf diary, you can take pages out and put them in as you want. So you have a new page for each day of arrival. Each new page goes at the back of the diary, and each old page is removed from the front, after the guests for that day have arrived. Of course each page may have the names of several arriving guests, as you see in the example remember that these names aren'tin alphabetical order. They are written down in the order in which they make their reservation.
The diary is fine for checking for arrivals, but it doesn't tell at a glance which of your rooms are going to be occupied and for how long. It's useful to know the advance occupation of each room, especially in hotels with many different types of room. So we record the advance reservations on a Reservations Chart. It's useful when there are many different types of room because you can see immediately which type of room is available and match each room with the guest's requirements. And of course it's also useful in hotels where guests stay quite a long time, I mean three nights or more. Without a chart you may not easily see when the room will become available. So it is often used in the older, resort type of hotel, where guests often stay for several days and book a long time in advance.
The next type of records is Hotel Register. It records all bookings by date of arrival and shows all arrivals for a particular day at a glance.
Another way of recording reservations is Room Status Board, which shows all rooms by room number and floor, and gives the current and projected status of all rooms on a particular day, with details of occupation.
Guest Index lists all current guests in alphabetical order with their room numbers and provides an additional quick point of reference in larger hotel.
Guest History records all previous visits to a hotel.
Answer the questions:
1. Give two ways in which a reservation form is useful.
2. Where do new pages go into the reservation diary? Front or back?
3. Are names in the diary written in order of booking, or in alphabetical order with room numbers and provides an additional quick point of their reference
4. Why is the reservation chart useful when there are many different types of room?
5. A reservation chart is also useful in hotels where guests..
(complete this sentence)
Дата добавления: 2015-09-10; просмотров: 3 | Нарушение авторских правМорозова М. А., Пименова Г. В., Косарева Т. В. | Read the text and answer the questions | Reading | Speaking | Activity | Types of Hotel Organizational Structure | Activity | Activity | Reading | Activity |