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1.1. Look through the list of proper names that you’ll hear in the recording.
Duncan White [ÈdÃNk«n]
Mrs Hopkins - имена собственные
The Association of Travel Agents - Ассоциация агентов по туризму
the Hotel Solara
Corfu [kùÈfuù] - остров Корфу
Go over the list of words and word combinations which will help you understand the recording.
a brochure [Èbr«US«] - брошюра
apologetic [«Çpl«ÈdZetIk] - извиняющийся, чувствующий свою вину
a tour representative - представитель туристической фирмы
a tour operator - лицо или компания, отвечающая за организацию поездок
General Comprehension Exercises
Complete the following statements choosing the suitable prompt:
1. The woman
a) didn’t see a brochure for the Hotel Solara
b) wanted to stay in the hotel like Solara
c) didn’t like staying in the Hotel Solara
d) recommended the Hotel Solara
2. The second hotel was
a) smaller than the Hotel Solara
b) cheaper than the Hotel Solara
c) nearer the beach than the Hotel Solara
d) bigger than the Hotel Solara
3. One problem with the second hotel was that
a) it was too personal
b) it was near a factory
c) it was hard to sleep
d) it was miles from the beach
4. If your hotel is overbooked on arrival, members of the Association of Travel Agents will
a) send you home immediately
b) give you a total refund
c) offer you a better hotel
d) try to find you another one
5. The expert told the woman
a) to talk to the tour representative
b) that she would get her money back
c) to go to the people who had sold her the holiday
d) to write to the Association first
Intensive Comprehension Exercises
Listen to Part 1 of the text again. Expand the statements below by writing down the details or explaining why.
1. Duncan Write is the radio programme guest.
2. The Hopkins accepted the travel agent’s recommendation.
3. The Hopkins were taken to a different hotel.
4. The Hopkins complained several times.
3.2. Listen to Part 2 of the text. Take notes of Duncan’s words. Then answer these questions:
1. What can’t the members of the Association guarantee?
2. What must the members of the Association do if overbooking is discovered before you leave?
3. What must the members of the Association do if overbooking is discovered after you leave?
4. Who should Mrs Hopkins talk her problem through with?
5. What will the Association do if Mrs Hopkins’ complaint isn’t settled?
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